Refund policy
RETURN POLICY
Last updated November 16, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or store credit. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, place the item securely in its original packaging and Item needs to be unwashed and not warn, then mail your return to the following address:
Tier Zero
Attn: Returns
4204 Van Buren Pl
Culver City, CA 90232
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.